The biggest hurdle that this team had to overcome was the fear of not reviewing every single encounter. This is a common problem that we like to call the False Choice Fallacy. It is the belief that you cannot be both productive and accurate at the same time. However, during the second round of improvements, involving coaching sessions and increased automation, the users were able to buy into the process. They decreased their unprompted changes from 42% of encounters to .4% of encounters.
"We are encouraged by the story of these Revenue Cycle Ninjas. Improvement is always possible when you are willing to put in the work and overcome the obstacles standing in your way. Congratulations Pediatric Associates!"
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