The biggest hurdle that this team had to overcome was the fear of not reviewing every single encounter. This is a common problem that we like to call the False Choice Fallacy. It is the belief that you cannot be both productive and accurate at the same time. However, during the second round of improvements, involving coaching sessions and increased automation, the users were able to buy into the process. They decreased their unprompted changes from 42% of encounters to .4% of encounters.
"Janis and Valerie work together to ensure we turn around our claims and statements as quickly as possible. They are extremely organized, efficient and communicate well with all physicians and staff. The entire billing team works very well together so that our claims are filed without errors."
"We are encouraged by the story of these Revenue Cycle Ninjas. Improvement is always possible when you are willing to put in the work and overcome the obstacles standing in your way. Congratulations Pediatric Associates!"