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Oakdale ENT

Congratulations to White Glove Ninjas Amber Erickson and Allison Krippner at Oakdale ENT, who increased their productivity by 133% in 7 months.
The motto at Oakdale ENT is "Quality Service & Care. For Life." That first piece, quality service & care, runs all the way through their practice to the back office, where users Amber and Allison diligently work on their Revenue Cycle process to get claims paid for the practice. By improving their productivity by 133% in just 7 months, these White Glove Ninjas show that they are committed to quality work.
Amber and Allison worked hard over those 7 months to implement automation and utilize best practices in their workflow. By doing this, and by only interacting with encounters that require human intervention, they achieved an Encounters per Hour (EPH) of 1,424, which is 67x the national average.
Part of the reason they are so productive is because only 13% of their encounters require human intervention. The rest of their encounters are either clean or changed by automation before they reach Amber and Allison. If they looked at every single encounter, they would be wasting time on those 87% of encounters that were either clean or corrected by automation.
"White Plume is by far, our most reliable business office application. Not only does it help us efficiently push clean claims, we can trust White Plume to stay on top of industry changes. White Plume alerts us of code edits and changes before the claims go out. Thus, giving us time to make corrections and learn about updates for future claims and reducing denials and claim re-work."
Amber Erickson, Business Office Supervisor
Being this efficient allows them to work on the process instead of simply in the process. They have time to work their denials and keep their systems in check. They are free to do the deep work of their jobs instead of the busywork that would otherwise fill up their time.
Amber and Allison, as well as their administrator Leah, are worthy of the title Revenue Cycle Ninjas. They are super productive, and because of their hard work, the practice is able to produce "quality service & care" on every level.
"Essentially we didn't have enough time to start with, but with White Plume's efficiency, we could reallocate time to better prioritize where we put the work, things with higher dollars on the line. We get to focus more on the core of our profession."
Amber Erickson, Business Office Supervisor
"We are very pleased with the quality of service White Plume provides. The responsiveness of their team, their expertise, and their knowledge have helped streamline our billing process immensely. We are able to push out clean claims quicker with the lightning rules they trained us on and helped implement. Their staff is consistently making an extra effort to assist us and create a successful workflow. We are grateful for the opportunity to work with White Plume and look forward to our partnership moving forward."
Leah Asplund, Administrator
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