Horizon Eye Care
Congratulations to Horizon Eye Care for taking less than a month to exceed their target Encounters per Hour (EPH) of 105. They can now process 126 EPH, which is 6x more productive than the national average.
Horizon Eye Care is a large, growing Ophthalmology practice with locations across the state of North Carolina. As the practice continued to grow, Horizon Eye’s business office manager, Callie Bannister, knew they had two choices. They either needed to hire a new coder, or they needed to automate their processes to free up time and handle greater volume in the back office.
As all practices in this current climate can agree, hiring and onboarding a new coder is costly. On top of that, finding the right fit is extremely challenging. Callie had the foresight to realize that what they really needed was to increase the efficiencies of their current team. Callie and her teammate Jessica already have deep expertise in the industry, as well as practice and specialty-specific knowledge. Baking that knowledge into automation would allow them to focus on capturing missed revenue opportunities, decreasing denials, and decreasing days in A/R.
With all this in mind, they partnered with White Glove. In partnership with White Glove’s expert coaching and vast industry knowledge, Callie and Jessica worked diligently to automate as much of their process as possible. They knew that this would allow them to focus on the encounters that needed their attention.
"Our physicians are all about growing. Before, I used to say you have to give me some automation before I can think about adding a new practice. But now we could make it work. There is definitely room for growth.”
It took them less than a month to exceed their target Encounters per Hour (EPH) of 105. They can now process 126 EPH, which is 6x more productive than the national average. They are continuing to automate and find new opportunities to increase revenue for the practice, and we expect to see their EPH climb to new heights.
Jessica makes sure everything is efficient. She and I feed off each other. With both of our strong backgrounds in the industry, we work well together as a team.”
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