We would like to congratulate the incredible team of Revenue Cycle Ninjas at Kansas Orthopaedic Center. The revenue cycle team at KOC was already performing more than 4x the national average, but wanted to move from great to elite. From January to July 2020, their team in partnership with the White Glove experts improved their revenue cycle productivity by 163%.
Before beginning the White Glove process, the revenue cycle team at Kansas Orthopaedic Center spent time reviewing every single encounter to ensure coding accuracy. However, this meant that their productivity suffered. Like many practices, they were operating under the false choice fallacy, that says you cannot have both productivity and accuracy.
After working with experts, reviewing analytics, and measuring EPH, the revenue cycle team made critical changes in their revenue cycle processes. In a very short time frame their EPH increased from 87 to 229. This makes the team at Kansas Orthopaedic Center 10.9x more productive than the national average.