Analytics + Expertise to Improve Productivity, Accuracy, Scalability and Durability in Rev Cycle Team
White Glove Solution: Data Science, Smart Automation and Expert Monthly Guidance
PE Portco Timeline and Resources Commitment
We work with the key PE partners and platform CEOs, whose primary responsibility is maximizing valuation.
CEO – up to 5 hours
VP of RCM – up to 27 hours
Coders/Billers – up to 25 hours
IT – up to 2 hours
Next Steps for Portco CEOs
Review the process to understand next steps for improving your EBITDA
1
Awareness and Baseline EPH
Introduce Rev Cycle executive leadership to White Plume and gather data for EPH
2
Goal and Timeline
Calculate EPH target and timeline for minimum guaranteed results
3
Budget and Resources
Contract execution
90-120 days to live date
Weekly pre-live Zoom
4
Mandate and Accountability
Review Outcomes Analytics
Make recommended adjustments
The best place to start for a large physician practice is with EPH
The best place to start for a large physician practice is with Encounters per Hour (EPH). We work with your team to improve their productivity from their baseline EPH (national average is 21 EPH) to turn them into Rev Cycle Ninjas with a minimum target of 105 EPH. This means that 1 Rev Cycle Ninja can do the work that used to require 5 coder/biller/fixer/perfecters.
Improving EPH makes your Rev Cycle more scalable. Many of the clients we work with are in high growth mode, where encounter volume is rapidly increasing due to organic growth, M&A activity or both. Rather than the traditional approach of adding more people to the back office team to handle the additional encounter volume, these groups focus on improving productivity to turn their team into a group of Rev Cycle Ninjas who can handle the additional volume with zero additional staff. This is a highly scalable way to grow, that expands operating margin, EBITDA and enterprise value.
DEFINITIVE GUIDE TO EPH
Learn more about EPH, the newest KPI for growing practices.
We will contractually commit to performance improvement for your practice, or you get your money back, no strings attached.
13.5X improvement
Our average White Glove client sees a 13.5X improvement in revenue cycle productivity.
100% track record
We have a history of success to back up our claims, with 100% track record of 5X improvement.
Zero client risk involved
We've taken on all client risk with our simple contract with guarantees written in clear language.
Rev Cycle Ninja Hall of Fame
Rev Cycle Ninjas are White Plume clients who have gone through the White Glove process and achieved a minimum EPH of 105, 5x better than the national average. These practices are in the top 1% of all practices across the nation in Rev Cycle Productivity while maintaining excellent coding accuracy and minimal Revenue Leakage.
We work with brand name clients in 33 states, with practice sizes ranging from 15 to 251 providers.
We have a narrow focus on large, independent practices in 7 key specialties, so we know the particular needs of our clients.
We stopped selling software and will only sell outcomes.
All of our team members have a minimum of 9 years direct experience in revenue cycle technology and service.
Our average White Glove client is 13.4x better than the national average on a key revenue cycle productivity metric (Encounters per Hour per Coding FTE.)
We've assisted with over 834 million encounters.
We save clients a total of 78,963 hours of labor per month.
Last year we saved our clients 2.4 million hours.
White Glove Service can have an immediate, positive impact on your organization.